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It's caused by Crystal Report wanting OLE objects for bitmaps to be associated to MSPaint
Try typing the following command in the command prompt, it will give you the OLE association for bitmap files
assoc.bmp
It should state ".bmp=Paint.Picture", if not then type
assoc.bmp=Paint.Picture
Restart the application using the report and it will work.
Last time we had this issue we ended up rebuilding a user's computer, I am so happy to have found this.
